Every customer conversation, one smart inbox.
Relay brings WhatsApp, Instagram DMs and comments, Facebook Messenger, email and website chat together — with an AI assistant that replies using your business's own knowledge.
Anjali Menon
your story.
All your channels, connected
Stop switching between apps. Every message and comment lands in one shared inbox with full customer context.
Built for teams that live in customer chats
Everything you need to respond faster, keep context and turn conversations into bookings and sales.
Unified team inbox
Open, Snoozed, Closed, Spam and All views, filtered by channel, priority chats, bot-handled chats and social comments.
AI assistant on your knowledge
Replies using your files, FAQs, website and product catalogue. Turn the bot on or off per conversation.
Assignment & teams
Assign chats to teammates or teams, snooze or resolve, and track lead stage, lead source and tags.
Voice notes, transcribed
Customer voice notes are transcribed and translated to English — including Malayalam and Manglish.
Translate & AI Draft
Translate replies, let AI draft a response for you to review, and get a quick summary of long conversations.
WhatsApp templates & broadcasts
Use approved message templates and send broadcasts to customers who have opted in.
Appointment booking
Share available slots and book appointments right inside the chat with Book Slot.
In-chat forms
Collect details with interactive messages and forms customers can fill without leaving the conversation.
Prepaid AI wallet
Top up a prepaid wallet for AI usage. Meta's WhatsApp charges are billed by Meta directly to your business.
Live visitors
See who is on your website right now and start a conversation from website chat.
Analytics
A dashboard and feedback view to understand conversation volume and how your team is doing.
Saved replies & webhooks
Reply faster with saved messages, and connect your own systems with webhooks.
An assistant that knows your business
Create bots for each inbox, describe your company, write your own rules, and test everything in a live sandbox before it talks to customers.
- Company info & instructions — set tone, golden rules and what the bot must never guess.
- Trained on your content — files, FAQs, website pages and product catalogue.
- Live bot sandbox — chat with your bot and refine it before you deploy.
- Hand-off to humans — switch to another bot or a teammate when intent changes.
COMPANY INFO
INSTRUCTION
Understand every message, in any language
Customers often send voice notes in their own language. Relay transcribes them and translates to English so your team — and your AI assistant — can respond right away.
- Automatic transcripts for voice notes
- Malayalam / Manglish → English translation
- Translate your reply back before sending
“Ee Saturday 11 manikku consultation slot kittumo?”
Can I get a consultation slot this Saturday at 11 AM?
Context for every chat, at a glance
See the full conversation list with channel, assignee and status, and open the details pane for location, lead stage, assignee, lead source and tags.
- Bot On/Off, Snooze, Resolve in one click
- Conversation summary with stage, priority and intent
- Connected identities — one contact record across channels
Up and running in three steps
No complicated setup — connect, train and reply.
Connect your accounts
Securely connect WhatsApp, Instagram and Facebook Pages with the official Meta login, then add email and website chat.
Train your AI
Add your files, FAQs, website and catalogue, and write custom instructions for how the assistant should reply.
Reply from one inbox
The AI handles routine questions while your team takes over the conversations that need a personal touch.
Made for small & medium businesses
Clinics, retail and fashion stores, service providers, education and hospitality teams — any business that gets customer messages on several channels and wants to reply quickly and consistently.
See Relay in action
Request a demo or ask us anything — we'll get back to you.